When initiating a call transfer, there are visual indicators which denote a user's availability in the RingDNA Communications Hub. This lets the initiating agent know whether the intended transfer recipient is available to answer the call transfer.
The three statuses displayed are:
- Available - The user has set their status to be available for calls.
- Busy - The user is already on another call or manually set their status to busy indicating they aren't available for a call.
- Offline - The user is not currently logged in. A transferred call may be sent to a forwarding device or voicemail box.